ABOUT
We provide custom-made solutions, thoughtfully recommending the one that is right for you.
Our team is ready to handle any project, whether government, industrial, or commercial. If you have a flooring need we can help! Our projects include surface preparation, polishing, coatings, urethane concrete, repair, and much more.
OUR HISTORY
Royale Concrete started in 2006 as a small residential contractor focusing on concrete pouring and finishing. Today, we’re an innovative company that specializes in concrete polishing and repair, surface preparation, and a long list of other services for commercial, manufacturing, government, and residential customers. While that may seem like a sizable change in just a few years, it’s based on our founder Jessica Ledger-Kalen’s passion for delivering great customer experiences. Our attention to detail makes Royale Concrete the right fit for the polishing industry. We’ve expanded our services by listening to customers and offering the right concrete solutions for them.
Royale Concrete is proud of our involvement with:
- Habitat for Humanity
- Salvation Army
- RAGBRAI
- Fairfield Parks and Recreation
- City of Fairfield
- Danville Public Schools
- Fairfield Art Association
- Jefferson County Trails Council
ACCREDITATION
In addition to outstanding customer service and proven processes, it’s just as important that we have skilled professionals on your job. At Royale Concrete, we always strive to be better, so continuing education is a key part of our company. As we’ve grown, we’ve gained certifications with well-known companies and organizations. These accreditations give you third-party verification that you are working with only highly-skilled, thoroughly-trained craftspeople who will get the job done correctly.
Certifications and Ratings:
- CSDA – ST-115 Certified
- CPAA – Craftsman Certified
- RetroPlate – Elite Contractor/Installer
- AIA – Certified Educator
- BBB – A+ Rating
- Husqvarna – Certified Installer
- Scofield Formula One – Certified Installer
- OSHA – 10 Hr. and 30 Hr. Certified
- Metzger McGuire Approved Applicator
OUR PHILOSPHY
We do the right thing…By doing what is right for you.
Other companies fulfill minimum project specs with a low bid mentality. At Royale we believe you should expect more. We work to bring out the beauty and function of concrete.
How do we do it? We provide personal attention from bid to completion. We ask questions and work with clients as partners to solve problems. We provide custom-made solutions, thoughtfully recommending the one that is right for you. And we stay on the job until it’s done right.
We think integrity and respect for others are pretty strong values—so strong, in fact, we run our business by them.
FOUNDER MESSAGE
PRESIDENT/OWNER JESSICA LEDGER-KALEN
I founded Royale Concrete in 2006 to perform primarily residential concrete placement projects. A year later, we started to get involved with city projects and our work took off in both the commercial and government markets. In 2010 I started researching concrete polishing as an option to utilize the Royale team’s talents and attention to detail. Concrete polishing fit the bill and we began offering polishing and surface preparation services. By 2012, we were ready to hang up pouring concrete and devoted all of our time and attention to concrete refinement and surface solutions. Since then, we have continued to utilize our collective team expertise and deliver solutions to customer flooring issues. We are always grateful for the trust our customers place in us while we take on their concrete flooring issues and help find the best solution for their budget and goal.
We know every project is unique with its own challenges and expectations. To stay ahead of these challenges and provide the best quality, best service, best experience in the market, I have made a commitment to continuing education for myself and my team. We strive to keep pace with emerging technologies and help drive innovation through the work we do within the concrete surfaces industry. I feel responsible to deliver only the best and the latest to our customers.
Vision : We will continue to grow at a pace that we can sustain our quality and service. We are grateful for our customers and relationships that continue to develop. We consider ourselves successful when our customers are excited to refer us to their friends and business associates. Our goal is to remain flexible and accommodating to each customer’s individual needs.
OUR TEAM
OUR PROCESS
CUSTOMER FIRST.
IT ALL STARTS WITH A CONVERSATION.
First we want to determine if Royale can help you, then it is time to dig deeper. We make it a practice to see the work first, and never make a bid over the phone.
ASKING THE RIGHT QUESTIONS.
We ask the right questions to learn about your goals for the finish, maintenance, and use of the completed floor. We also ask about budget so we can recommend the best solution(s).
EXPLORING EXPECTATIONS.
We want to ensure we can meet your expectations, and that you will be satisfied with the end result for years to come.
FINDING THE SOLUTION.
Each floor is unique, which is why our team works to customize a solution for your project. Our goal is to complete a site review if at all possible. However, sometimes a site isn’t built yet, so we simply review plans.
THE ROYALE TEAM.
PROPOSAL.
We prepare a proposal based on the information gained from our visit/conversation/provided specifications.
WHAT IS A PROPOSAL?
Each proposal lists the price with varying options for you to choose from. This price will not change unless you want to adjust an option, etc. We don’t like surprises and we don’t expect you to either.
WORKING TOGETHER
COMMIT AND SCHEDULE.
Once you sign the proposal, we are ready to schedule the project.
CONSTANT COMMUNICATION.
We have a devoted project manager that will maintain your project, and communicate with everyone involved throughout the entire process. Good communication is key to the success of your project.
COORDINATION AND PREPARATION.
Our team is working hard to prepare and coordinate all of the details regarding your project. Once it is time for our field staff to begin, we always follow through and arrive on time; this is our guarantee.
ON THE JOB AND AFTER
PROJECT CHALLENGES.
Challenges are inevitable, but our team will never leave you hanging. Our team is not only resourceful, but determined to find a solution.
CUSTOMER APPROVAL.
We invite you to approve our completed work.
COMPLETION.
We invoice the project and complete any other required paperwork.
CUSTOMER FEEDBACK.
Your feedback and thoughts are important for our team to constantly improve and learn.
LONG-TERM RELATIONSHIPS.
Just like your investment, we want our relationship to last. We will maintain a strong relationship by providing ongoing support and maintenance help.
