Three Qualities to Look for When Hiring a Flooring Professional for Your Business

If you’re getting ready to have your concrete floors polished it’s essential to hire the right professionals for the job. Typing in “concrete professionals near me” on Google may get you some leads, but they may not be the best ones. Here are three qualities to look for in a flooring professional.

 

Certifications, Licensure, and Insurance

 
Certifications are one of the most important when searching for a professional to do your concrete polishing or coating work. Every reputable contractor will have their certifications displayed publicly on their website. Certifications help take the guesswork out of the hiring process and when it comes to flooring professionals, the more certifications, the better.

 

At Royale Concrete, we stay up to date with the latest certifications in the industry:
 
Insurance is also key. Working with concrete flooring, coatings, and polishing machines requires a lot of tools and manpower. As with any job, accidents can happen.  Companies that are insured should carry coverage for the cost of any damages incurred during the job. If you hire a company that lacks insurance, you could be liable to cover the costs of damages should any occur.

 

Years of Experience

 
Experience can be quantified, third-party organizations such as the American Society of Concrete Contractors exist to protect you. CPC Craftsman certification must be current and displayed prominently on the contractors website. The more experience concrete flooring workers have, the better their products will likely be. Concrete polishing, coatings, or repair work is part art and science. It takes a dedicated team of craftsmen to do it right.

 

Inexperienced concrete flooring professionals can leave a job unfinished, take longer to perform the work costing you money, and have a much higher risk for injuries on the job. You could also experience significant quality issues, inexplainable charges, and terrible customer service.

 

Customer Service Skills

This category might require some digging, but it will be well worth your time. Find out how the company treats its customers. Did they communicate? Show up on time? Explain the process? Reschedule too many times? What do prior customers have to say about their experiences with the company?

 

A lack of customer service should serve as a red flag warning to stay away. Poor customer service often points to inexperience and a lack of quality. You’re investing in your business. The last thing you should be dealing with is rude contractors, a lack of explanations, constant rescheduling, and little to no communication during the process.

 

You can find out about our dedication to customer service on our About page.

 

Royale Concrete: A Cut Above

At Royale Concrete, we strive to communicate with our clients every step of the way. We are on your team. We will work with you to make sure you get the best service possible for your flooring needs. We offer a no-fee consultation and expert advice from our many years of experience in the business. After every job, we ensure you and your employees understand how to take care of your flooring so it will last as long as possible. Whether you’re looking for polishing, coatings, repair, or maintenance, our expert craftspeople are available for your needs. Get in touch with us or give us a call at 888-568-6001 and let’s see what we can do for you.